Website and Order Processing:
Good service, with no current problems.
Although deliveries are currently fine, please allow a little extra time for your order to arrive during this peak period. When your order is on its way to you, you will receive an email with your Order Tracking detail. We will contact you if there is a substantial delay with your order; however, please rest assured that the majority of orders are shipped on time. We have temporarily suspended deliveries to Northern Ireland, Europe, the United States, and the Rest of the World due to ongoing Brexit-related adjustments and possible delays at shipping ports, which could impact delivery lead times and order fulfilment. We do not anticipate suspending these shipping/delivery sites for an extended period of time, so please check back with us on our website for an update on when we will resume delivering to these overseas
Please provide extra time for our Couriers to deliver your order at this time. You will receive email notifications as soon as your order is on its way to you, and we will contact you if anything changes.
Sales and Customer Services:
Due to the high number of inquiries, we ask that you kindly allow for some extra time in receiving notifications and replies on Order updates. From Monday to Friday, 9 a.m. to 5 p.m. the Sales and Customer Service team is accessible via online chat and email at firstname.lastname@example.org
We have a good supply, but due to unprecedented demand, we recommend shopping early to prevent disappointment. The ecommerce team is operating remotely, while a dedicated team rotates in the warehouse to minimise any effects on service delivery.
The ecommerce team is working remotely whilst we have a dedicated team on rotation in the warehouse to try and keep any impact on service deliveries to a minimum.
Customer Service Email: email@example.com
The health, safety and wellbeing of our customers and team members is our utmost priority and with a heavy heart, we have made the decision to permanently close our Manchester Trafford Showroom until further notice.
Unit C, St Stephens Mills