Can my order be left with a neighbour?
Yes, our courier may try to deliver your order to a neighbour only if instructions are given at the time of purchase.
Can my order be left in my porch, shed, garage etc?
Unfortunately we shall not be able to leave your parcel at a safe place as a signature is required as proof of delivery.
Can my order be delivered to a different address other than my billing address?
Yes, we can deliver to an alternative address or even your place of work if this is more convenient for you. Please do notify us regarding the change of address prior to dispatch as extra postage charge will have to be incurred once the item is dispatched.
What if I miss the delivery?
If you miss the first delivery attempt our courier will leave a card allowing you to re-arrange the delivery on a convenient date.
How will I know when my order will arrive?
When your order is dispatched we email your delivery tracking information allowing you to see when your order will arrive and also you will receive the email through the corresponding courier regarding the delivery through which your parcel is sent.
Our standard UK Mainland delivery is FREE.
Most rugs are delivered within 2 working days of placing your order with the exception to the offshore postcodes the rugs are delivered between 3-5 working days.
The following table explains the delivery services available for UK customers.
Islands & Northern Ireland *
deliveries are shipped on an express parcel service. For specific pricing
please do contact us on firstname.lastname@example.org. Delivery times vary.
International deliveries are dispatched on a delivery duty unpaid basis (DDU). This means the recipient is liable for any local taxes, import duties and clearance fees which may be charged on purchase
UK Delivery Services & Pricing
Each product has
an estimated lead time. On standard products, estimated lead times range from
1-2 days to 10-14 days. Custom products can have significantly longer lead
On the rare occasion the item you have purchased is out of stock, we would require a 28 day window for delivery in which we would inform you immediately via email or phone call. Unfortunately, we do not allow any extra compensation for late delivery of goods.
Yodel, Royal Mail, My Hermes, Fed Ex, Parcel Force, UPS, TNT, APC, UK Mail.