(01274) 739505  
SALES@RUGS4DECOR.COM
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FAQS
YOUR ORDERS

We offer secure online payment options such as Visa and MasterCard. For your convenience we also accept payments through PayPal


Login into your account on our website and Go to My Order History, where you can see your latest purchase. Once your order is dispatched, a link will be available, which allows you to track your delivery from our courier's website. For any queries, contact us directly via email at sales@rugs4decor.com and we'll respond swiftly to help.


Any change or cancellation is only possible if the information is received before the order gets dispatched. Please get in touch with us for the same at 01274 739505 or sales@rugs4decor.com .


Yes. To place an order with a delayed shipping date it's best that you inform by calling on 01274 739505 or email at sales@rugs4decor.com, prior to dispatch. Our customer representative will assist you



SHIPPING AND RETURN


Yes, We ship worldwide. Unfortunately, due to the current pandemic situation we are unable to deliver to our customers overseas.


Our standard UK Mainland delivery is FREE however standard delivery charges are applied for Highlands, Islands and Northern Ireland. For more information, refer to our Delivery Information


It takes 2 working days to deliver your order, except for Offshore postcodes that require 3-5 working days


All items purchased online are eligible for 28 days hassle free return. For more details click here.


You should expect your refund within 10 working days for UK orders and 20 working days for Non-UK orders from the day of dispatch of your returned items.


If one of the items you received isn't what you ordered, please send it back to us and we'll refund you if it's incorrect. To create your return, send an email to sales@rugs4decor.com and attach a screenshot of your order and the product you received. Don’t forget to mention Incorrect item received in your email subject line. We’ll schedule a pick up for the product, as soon as possible.


Yes. The postage is to be arranged and paid for by you as the customer, Incase of non-faulty return.




GENERAL INFORMATION


Prices are inclusive of all taxes and duties. No additional charge.


Yes, we have a policy in place to protect your personal data. For detailed information, Click here


In case you’re unavailable to receive your delivery, you can re-arrange the delivery on a convenient date. We can also deliver your order to a neighbour, only if instructions are given at the time of purchase.


No, We are currently not accepting any customised rug order.


Yes, you can drop by our store anytime between 10am – 5pm (Mon-Fri).




Rugs4Decor Ltd
Unit C, St Stephens Mills
Ripley Street
Bradford
BD57JW
West Yorkshire, United Kingdom.
01274 739505